Got a Complaint?

At Derbyshire Home Loans, we're dedicated to providing our customers with the best possible customer service. From time-to-time however, things don't always run as smoothly as we'd like.

If you’re unhappy with something we’ve done, or something we haven’t, we’ll do our very best to put things right. You can contact us using the details below and we’ll aim to resolve your complaint straight away.

• Call us on 0844 8922862. 
• Write to us at Derbyshire Home Loans, 1 Providence Place, Skipton, North Yorkshire, BD23 2HL

Whilst we try to resolve all complaints, there are rare occasions when you may not be happy with our final response. If you’re not satisfied with the outcome, you can refer your complaint to the Financial Ombudsman Service, an independent body whose job it is to help settle individual disputes between businesses providing financial services and their customers.

You can contact them using the details below:

Address: 
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone: 0845 080 1800

E-mail: complaint.info@financial-ombudsman.org.uk

It’s important to remember that you’ll need to have gone through our internal complaints procedure before the Financial Ombudsman Service will review your complaint. Your complaint must be referred within six months of our ‘final response’.

A copy of our full complaints procedure is available upon request.